Faq

Frequently Asked Questions (FAQ)

1. What types of pets do you sell products for?
We offer products for dogs, cats, and other small pets such as rabbits, guinea pigs, and birds. Our range includes food, accessories, toys, and more for various types of pets.

2. How can I place an order?
Simply browse our website, add your favorite products to the cart, and proceed to checkout. You can complete your order using various payment methods including credit cards and PayPal.

3. Can I change or cancel my order after it's been placed?
We process orders quickly to ensure timely delivery. If you need to make a change or cancel an order, please contact us as soon as possible. We will do our best to accommodate your request before the order is shipped.

4. How do I know if a product is right for my pet?
Each product page contains detailed information about the item. If you are unsure, our customer service team is happy to help with product recommendations based on your pet’s breed, size, and specific needs.

5. What is your return policy?
We accept returns on unopened and unused products within 30 days of purchase. If you need to return an item, please contact our customer service team for assistance.

6. How can I track my order?
Once your order has been shipped, we will send you a tracking number via email. You can use this number to track your package on the carrier’s website.

7. How can I contact customer support?
You can reach us by email at [email protected] during business hours.