Privacy policy

Privacy Policy

At PetNest, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit our website, place an order, or interact with our services. By using our website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect personal information in the following ways:

  • Personal Identification Information: When you place an order or register on our website, we may collect your name, email address, shipping address, phone number, and payment information.
  • Usage Data: We may collect information about how you interact with our website, such as your IP address, browser type, and device information.
  • Cookies: We use cookies to enhance your browsing experience, analyze site traffic, and personalize content.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To process and fulfill your orders
  • To communicate with you regarding your orders, promotions, and updates
  • To improve our website and services
  • To personalize your shopping experience
  • To prevent fraudulent transactions and protect your security

3. Data Protection

We use reasonable administrative, technical, and physical measures to safeguard your personal data. However, please note that no method of electronic transmission or storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

4. Sharing Your Information

We do not sell or rent your personal data to third parties. We may share your information with trusted partners and service providers to facilitate your orders and improve our services, such as shipping companies, payment processors, and email marketing services.

5. Your Rights

You have the right to:

  • Access, correct, or delete your personal data
  • Opt-out of promotional emails
  • Request to restrict or object to the processing of your personal data

To exercise these rights, please contact us at the email provided below.

6. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these external sites. Please review the privacy policies of any third-party websites you visit.

7. Children's Privacy

Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we learn that we have inadvertently collected personal information from a child, we will take steps to delete that information.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any significant changes by posting the updated policy on our website. The updated policy will be effective as of the date posted.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Company Name: YI SI TE TRADE CO. LIMITED
Company Address: FLAT C, 9/F, WINNING HOUSE, NO.72-76, WINGLOK STREET, SHEUNGWAN, HK
Email: [email protected]