Shipping policy

Shipping Policy

At PetNest, we are committed to providing fast and reliable shipping services. Please review our shipping policy below for information on how we process and deliver your orders.

1. Processing Time

  • All orders are processed within 1-2 business days after payment has been confirmed.
  • Orders placed on weekends or holidays will be processed the next business day.

2. Shipping Methods & Delivery Times

We offer a variety of shipping options to meet your needs:

  • Standard Shipping: Estimated delivery time of 5-7 business days.
  • Expedited Shipping: Estimated delivery time of 2-3 business days.
  • Free Shipping: We offer free standard shipping on all orders over $50 (within the United States).

Delivery times are estimated and may vary depending on the shipping destination and carrier.

3. Shipping Costs

  • Shipping costs are calculated at checkout based on the weight of your order and your shipping address.
  • We offer free standard shipping on orders over $50 within the United States.

4. International Shipping

Currently, we only offer shipping within the United States. We are working on expanding our international shipping options, so please stay tuned for updates.

5. Order Tracking

Once your order has shipped, we will send you a tracking number via email. You can use this tracking number to monitor the status of your shipment on the carrier’s website.

6. Shipping Restrictions

We do not ship to P.O. Boxes or APO/FPO addresses. Please ensure that you provide a valid shipping address when placing your order.

7. Damaged or Lost Packages

If your package is lost or damaged in transit, please contact us immediately at [email protected]. We will work with the carrier to resolve the issue and provide a solution, which may include a refund or replacement.

8. Changes to the Shipping Policy

We may update this shipping policy from time to time. Any changes will be posted on this page, and the updated policy will be effective from the date it is published.

9. Contact Us

If you have any questions or concerns about shipping, please contact us at:

Company Name: YI SI TE TRADE CO. LIMITED
Company Address: FLAT C, 9/F, WINNING HOUSE, NO.72-76, WINGLOK STREET, SHEUNGWAN, HK
Email: [email protected]