Refund policy

Refund Policy

At PetNest, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, we are here to help. Please review our refund policy below for more information about how we handle returns and refunds.

1. Eligibility for Refunds

  • We accept returns on unopened and unused products within 30 days of purchase.
  • To be eligible for a return, the product must be in its original packaging and condition.
  • We do not accept returns on products that have been opened, used, or are damaged.

2. How to Request a Refund

To initiate a return or refund request, please follow these steps:

  1. Contact Us: Reach out to our customer service team by emailing [email protected] within 30 days of receiving your order.
  2. Provide Order Information: Please include your order number, the item(s) you wish to return, and the reason for the return in your request.
  3. Return Instructions: We will provide you with the return address and further instructions.

3. Refund Process

  • Once we receive your returned item and confirm that it meets the refund criteria, we will process your refund.
  • Refunds will be issued to the original payment method used during the purchase.
  • Please allow up to 10 business days for the refund to appear in your account.

4. Non-Refundable Items

  • Items marked as "Final Sale" or "Non-returnable" are not eligible for a refund.
  • Gift cards and downloadable digital products are also non-refundable.

5. Shipping Costs

  • Shipping costs for returns are the responsibility of the customer, except in the case of defective or incorrect items.
  • Original shipping fees are non-refundable.

6. Exchanges

If you would like to exchange a product, please follow the same return process. Once we receive the returned item, we will issue a refund or allow you to purchase a replacement item.

7. Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at [email protected]. We will provide you with a full refund or send a replacement at no extra charge.

8. Changes to the Refund Policy

We reserve the right to update or modify this refund policy at any time. Any changes will be posted on this page, and the updated policy will be effective from the date it is published.

9. Contact Us

If you have any questions or concerns about our refund policy, please contact us:

Company Name: YI SI TE TRADE CO. LIMITED
Company Address: FLAT C, 9/F, WINNING HOUSE, NO.72-76, WINGLOK STREET, SHEUNGWAN, HK
Email: [email protected]